Expert Implementation Services by GoInformatics


Our dedicated services team draws upon more than a half century of collective experience in the development of scientific software solutions and services. Our goal is to deliver successful implementations while keeping the project on time and in budget.

Requirements Gathering Workshop

Defining clear objectives and project scope are critical to a successful implementation. Our experienced services team can adhere to your company’s existing management process or provide guidance based on our own project methodology.

The GoInformatics Requirement Gathering Workshop is designed to capture essential information about project objectives, current processes, and anticipate potential roadblocks that could hinder the successful project delivery. Requirements are collected utilizing various techniques that include interviews with key stakeholders, web meetings and onsite workshops. Once the information has been collected and analyzed, the result provides our clients with a comprehensive project plan which identifies key configurations, customizations, and training objectives with their respective milestones and related costs.

Project Management

GoInformatics employs a defined project management methodology to incorporate best practices derived from successful project implementations and client feedback.
Our proven methodology provides the following benefits:

  • A finite project scope
  • Defined and measurable business objectives
  • Controllable use of resources
  • Management of project cost
  • Accountable roles with defined responsibilities

Customizations and Integrations

Customizations for specific requirements and API integration with other systems require a Requirements Gathering Workshop to accurately assess scope, feasibility and cost.

Training

The GoInformatics services team provides a variety of training options to ensure that our clients have high adoption rates and a successful implementation.

  • Onsite or web-based training services
  • Policies and Procedures guides
  • Sandbox training accounts

Support

As a subscription service, we pride ourselves on keeping our customers educated, informed and happy! Our clients have convenient access to online resources, user manuals, customized policies and procedures guides, on-line chat and web meetings (upon request).
Live Chat Support
Our platform features live chat support is available Monday – Friday, 8:00 AM to 5:00 PM U.S. Eastern Standard Time.


Web Conference
Web conference sessions
are available upon request.


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